MAHANAGAR GAS NAVI MUMBAI

GOOD DAY,

MY MAHANAGAR GAS BP No: 1100696617

I WOULD LIKE TO INFORM YOU THAT THE ABOVE MAHANAGAR GAS PIPELINE CONNECTION HAD BEEN APPLIED FOR IN THE MONTH OF MAY 2013 ON THE NAME OF Mrs. BHAVANA JYALA. HOWEVER THE GAS PIPELINE CONNECTION HAS STILL NOT BEEN CONNECTED TILL TODAY, 6TH JAN 2014, WITHOUT ANY SPECIFIC REASONS GIVEN FROM YOUR CUSTOMER CARE ASSOCIATES. THE COMPANY CLAIMS TO MAKE CONNECTION WITHIN 90 DAYS MAXIMUM FOR NEW CONNECTIONS.

ON THE 30TH NOV, WE HAD COMPLAINED REGARDING THE CONNECTION & WAS PROMISED THE CONNECTION WOULD BE MADE IN A FEW DAYS.
HOWEVER TILL DATE WE HAVE RECEIVED NO CALLS OR VISIT FROM THEIR OFFICE.

I CALLED THE CUSTOMER CARE OFFICE TODAY ON : 022 26594500 / 022 61564500 & LODGED A TEL COMPLAINT NO : 1664803 & REQUESTED FOR THE CONTACT DETAILS OF MR. MANOJ KUMAR PANDEY – AREA INCHARGE (NAVI MUMBAI), BUT WAS NOT GIVEN THE CONTACT DETAILS.

WE FEEL THAT THE COMPANY IS TAKING THEIR COSTUMERS FOR A RIDE BY GIVING FALSE PROMISES & NOT GETTING THE CONNECTION ON TIME EVEN AFTER SO MANY CALLS & FOLLOWUPS & NOT GIVING THE COSTUMERS PROPER REASONS FOR THE DELAY

APPRECIATE YOUR HELP.

Best Regards,
Vikram Jyala
M : 7738071042

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